What happens when I get help

Picking up the phone to call us may seem frightening. But we're here to listen and help. So you know what to expect, here's what happens once you've contacted us.

If you think you may be in an abusive relationship, you can call our helpline on

01273 622 828. We're here Monday to Friday, 9am - 5pm.

If we can't answer your call, please leave a message with your name and a contact number or email address. Please also state clearly when it is safe to contact you.

We will call you back from a witheld number - so please look out for this.

When you speak to a RISE worker for the first time, we'll let you know about our confidentiality policy and how we use and store your information.   

We will give you time to talk about what happened, at your own speed, in your own time and in your own words. We will ask questions and, depending on your answers, we may do a risk assessment with you. 

Everyone’s experience is different and you're the expert in your own life. We will listen and explain your options. We’ll talk you through the support you might need and link you with other charities or organisations who might be able to help you as well.

What happens when I get help

We will offer practical and emotional support on an individual basis. 

What happens when I get help

Everyone is different. We won’t tell you what to do. We will let you know your options and try to help you keep safe.