What happens when I contact helpline?

Picking up the phone to call us may seem frightening. But we're here to listen and help. So you know what to expect, here's what happens once you've contacted us.

If you think you may be in an abusive relationship, you can call our helpline on 01273 622 822. We're here on Monday and Tuesday mornings 9.30 - 12.30, and Wednesday evenings 5-7pm. If you can't get through the first time, please do try again.

When you speak to a RISE worker for the first time, we'll let you know about our confidentiality policy and how we use and store your information, and when we might need to share information with other agencies.

You do not have to give us your name or other details. However, if we are concerned that you are currently at risk, we will explain this to you and help you decide what you want to do.

We will give you time to talk about what happened, at your own speed, in your own time and in your own words. We will ask questions and, depending on your answers, we may do a risk assessment with you.

Everyone’s experience is different and you're the expert in your own life. We will listen and explain your options. We’ll talk you through the support you might need and link you with other charities or organisations who might be able to help you as well.

What happens when I contact helpline?

We will offer practical and emotional support on an individual basis.

What happens when I contact helpline?

Everyone is different. We won’t tell you what to do. We will let you know your options and try to help you keep safe.